As long as you have a working broadband (Internet) connection we can support you remotely. We do this by securely logging into your machine. We can then control your machine to either fix a problem you are having or simply show you how to do something.

We charge £20 per 20 minute period and if we can't fix your problem remotely we will ask you to drop the machine off with us and will take £20 off the total repair bill.

Please contact us to arrange an appointment.

Remote help software

If you've been asked by one of our support technicians to download our secure remote desktop support tool, you can do so below. This will allow the technician to control your machine using a totally secure connection that is only available for that session.

Download our secure remote support tool (PC version)

If you're running a Mac please download our remote support tool from the link below:

Download our secure remote support tool (Mac version)