We can deliver to most addresses in the UK usually next day if we receive the order before midday. Free delivery items will take a little longer to arrive - please allow up to three days.
Delivery is charged at £3.49 for orders under £50. For orders £50 and over the charge is £4.99. Many items will be delivered free of charge - these items will be indicated on our website.
If you'd prefer to collect from our store in Tavistock, Devon, please choose this free option at checkout. Please wait for us to contact you before collection. This option is not available for our "Web only offers".
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.